Private equity firm Mobeus Equity Partners has invested £9 million in Ventrica, an outsourced contact centre.
Ventrica was founded in 2010 by its CEO Dino Forte. It provides multi-lingual and omni-channel outsourced customer contact services and in the past two years has doubled in size.
The business is based in Southend and employs over 350 staff.
The investment from Mobeus will be used to help Ventrica expand further in the UK and Europe.
Danielle Garland, Mobeus Investment Manager, said, “Ventrica is right in the sweet spot for the growing outsourcing contact centre market – it is large enough to deliver multilingual and leading-edge technology solutions to its blue-chip clients but small enough to be dynamic and innovative and to provide the personalised service its clients require. As more clients onshore back to the UK, Ventrica is very well placed to continue to deliver very strong growth.”
Dino Forte, CEO of Ventrica, added, “Mobeus stood out as the right partner because of the team’s immediate enthusiasm for, and deep understanding of, our offering at Ventrica. We have a significant market opportunity and are winning new customer contracts at an increasing rate and of an increasing scale. With Mobeus as a partner, we are well positioned to strengthen our team to support our significant growth whilst also allowing us to better focus on our existing clients which will be our key priority moving forward.”