December 6, 2019
Private equity firm Ardian has sold business process outsourcing firm Competence Call Center Group (CCC) to Telus International, part of Telus Corporation.
CCC provides Customer Care and BPO solutions and its range of services include moderating content, for example on social media platforms, upselling, cross selling, complaint management and technical support. Its customers include companies in interactive media services, internet and direct marketing, consumer services and retail.
The business was founded in Vienna in 1998, but is now headquartered in Berlin and operates from 11 countries in Europe. It has more than 8,500 employees and provides BPO solutions in 33 languages.
Ardian invested in CCC between 2009 and 2013, and then reinvested in the company in 2017.
Christian Legat, CEO of CCC, said: “We would like to thank the Ardian team for their excellent cooperation over the past few years, which has made CCC one of the leading independent European platforms for BPO services. CCC is well-positioned to continue this success story under our new owner Telus International.”
Dirk Wittneben, Managing Director at Ardian, added: “We are pleased that we have been able to support CCC for a second time in the continuation of its success story. We have been able to contribute to the company’s development towards more complex non-voice services and to expanding the customer base to include leading industrial and innovative tech companies.”